TERMS AND CONDITIONS

Effective Date: September 1, 2026

These Terms and Conditions (“Terms”) govern:

  1. Your access and use of website https://wainew.com owned by Xiamen Wainew Intelligent Technology Co.,Ltd. (“Seller”, “Wainew”, “we”, “us”, “our”);
  2. All B2B quotations, pro‑forma invoices, sales contracts, OEM / ODM manufacturing agreements, supply of dry‑ice pelletizers, dry‑ice blasting machines, dry‑ice containers, spare‑parts and related services between Wainew and corporate buyers (“Buyer”, “you”, “your”).

By browsing our website, submitting RFQ forms, accepting quotations, placing orders or receiving our equipment, you confirm that you represent a commercial‑entity buyer with full legal authority to bind your organization and agree to be bound by these Terms together with our Privacy Policy. If you do not accept these Terms, you shall not use this website or place any orders with us. These Terms prevail over any conflicting terms contained in Buyer’s purchase‑order documents unless we explicitly agree in separate signed writing.

1. Website Usage & Intellectual Property

  1. All text, images, product photos, technical drawings, specifications, logos, design content published on wainew.com are intellectual‑property assets of Xiamen Wainew Intelligent Technology Co.,Ltd. You may not copy, reproduce, distribute, modify or commercially reuse any website content without our prior written permission.
  2. Product parameters, performance descriptions, case‑study content on the Website serve for general reference only. They do not constitute binding technical guarantees. Final technical specifications shall be defined in formal quotation and sales contract.
  3. You agree not to launch malicious attacks, web‑scraping, automated bot access that may impair website stability.

2. Quotation, Order Confirmation & Contract Formation

  1. Any RFQ submitted via website contact form, email or other channel is an inquiry invitation, not a binding purchase offer.
  2. Wainew’s issued quotation remains valid for validity period explicitly stated on the quotation document; if no validity period is written, quotation shall expire within 30 calendar days.
  3. A formal binding sales contract comes into force only after: (i) Buyer accepts Wainew’s quotation in writing; (ii) Buyer completes agreed advance‑payment; (iii) Wainew issues formal order‑confirmation document. Simple Buyer‑issued purchase‑order document alone shall not constitute binding contract.
  4. For customized / OEM‑ODM dry‑ice equipment: After order confirmation, Buyer shall promptly confirm all custom‑technical drawings, dimension, voltage, configuration documents. Any later‑requested modification may generate extra material cost and extended lead‑time.

3. Pricing, Payment Terms

  1. All prices in quotations are quoted in United States Dollars (USD), unless otherwise explicitly agreed. Prices exclude international freight, insurance, import‑tariffs, customs‑clearance fees, local taxes of destination country, on‑site installation‑commissioning expenses unless written‑in within quotation.
  2. Default payment term: Telegraphic Transfer (T/T). Typical term: 30 % advance deposit upon order confirmation; balance 70 % paid before shipment. Special payment terms must be mutually negotiated and recorded within signed sales agreement.
  3. Buyer shall complete payment strictly according to due date. Late payment may result in production hold‑up, delayed shipment, and reasonable late‑payment charges allowed under applicable trade law. All bank‑transfer handling charges shall be borne by Buyer.

4. Production Lead‑Time, Shipment, Risk‑of‑Loss & Title Transfer

  1. Lead‑time stated on quotation is estimated production cycle counting from receipt of advance payment and complete technical‑confirmation from Buyer. Production schedule may be reasonably extended due to raw‑material shortage, force‑majeure events, Buyer‑side delayed technical confirmation. Lead‑time estimates are not legally guaranteed delivery deadlines.
  2. Shipment term defaults to FOB Xiamen (Incoterms 2020) unless other Incoterm is explicitly written in pro‑forma invoice.
  3. Risk‑of‑loss and legal title of dry‑ice equipment shall transfer from Seller to Buyer at the moment goods pass over vessel’s rail at FOB loading port Xiamen. After hand‑over to carrier, all risks including marine damage, theft, loss, delay are fully borne by Buyer. Buyer shall arrange marine‑cargo insurance by itself.
  4. Buyer is fully responsible for destination‑country import formalities: import permit, customs declaration, import duty, VAT, local regulatory inspection fees. Wainew provides standard Chinese export documents (commercial invoice, packing list, bill‑of‑lading supporting documents, CE certificates where applicable), but we do not take charge of Buyer’s import clearance procedures.
  5. Buyer must inspect outer‑packaging condition immediately upon cargo arrival. Visible outer‑package damage must be filed with freight carrier at destination port within receiving procedure.

5. Warranty Terms for Dry‑Ice Equipment

  1. Standard warranty scope: 12‑month warranty commencing from date of B/L (bill‑of‑lading), covering manufacturing defects in material and workmanship of dry‑ice pelletizer, dry‑ice blaster main unit.
  2. This warranty does NOT cover: ‑ Consumable wearing parts: nozzles, sealing gaskets, filter elements, die plates, hoses; these suffer normal wear during dry‑ice blasting / pelletizing operation. ‑ Damage caused by improper installation, incorrect operation, failure to follow operation‑manual guidance, insufficient compressed‑air supply, unsuitable CO₂ feed‑source, over‑load running. ‑ Damage from accident, physical impact, corrosion, unauthorized disassembly, modification of machine structure by Buyer or third‑party technicians without Wainew’s written approval. ‑ Normal aging and wear of components. ‑ Damage caused by bad on‑site environment (high‑humidity, dust, chemical‑vapour environment). ‑ Freight cost for warranty‑related component replacement; outbound freight of replacement spare‑parts under warranty shall be borne by Buyer unless separately agreed.
  3. Within valid warranty period: Wainew provides free‑of‑charge replacement for confirmed defective parts; we provide remote video‑based technical guidance. Warranty does not automatically include free on‑site engineer dispatch service. On‑site service can be purchased as chargeable option.
  4. After expiry of 12‑month warranty: Wainew provides lifetime chargeable supply of spare‑parts and paid technical consultation support.
  5. Buyer shall report potential quality defect in writing with photos / video evidence within 14 days after discovering issue. Failure to provide sufficient evidence may suspend warranty processing.

6. Returns & Cancellation Policy

  1. Standard‑model dry‑ice machines: After production has started, order cancellation by Buyer will incur production‑loss compensation calculated according to completed production progress. If goods are already produced, Buyer cannot unilaterally cancel order; Buyer shall be responsible for full payment.
  2. Custom‑built / OEM‑ODM dry‑ice equipment: Custom‑manufactured machinery cannot be cancelled or returned once production commences, because these units are tailor‑made to Buyer‑specific technical parameters and cannot be resold to third‑party customers.
  3. No returns will be accepted for goods shipped overseas, except when Wainew confirms manufacturing defect in writing. Return shipping cost and risk for returned goods shall be undertaken by Buyer.
  4. This clause reflects characteristics of heavy‑duty industrial dry‑ice equipment manufacturing industry.

7. Limitation of Liability

  1. Wainew’s total aggregate liability arising out of quotation, order, sales contract or website‑related dispute shall under no circumstances exceed the total contract amount paid by Buyer for the specific batch of dry‑ice equipment in question.
  2. Under no circumstances shall Wainew be liable for indirect, consequential, incidental, special or punitive damages, including but not limited to loss of production revenue, loss of profit, production downtime cost, business‑opportunity loss, arising out of machine operation, delayed delivery or equipment performance issues, even if we have been advised of possibility of such damages.
  3. Wainew does not warrant that our dry‑ice machines will be fully suitable for Buyer’s unique on‑site working conditions. Buyer bears final responsibility to verify machine model compatibility with local compressed‑air supply, CO₂ source, power‑supply voltage and site environment before placing order. All operational safety risks of dry‑ice equipment (CO₂ sublimation risk, low‑temperature hazard, compressed‑air hazard) shall be managed by Buyer at user‑site following our operation‑manual safety instructions.

8. Force Majeure

Neither party shall be liable for delay or failure to perform obligations caused by force‑majeure events beyond reasonable control, including but not limited to natural disaster, pandemic, war, trade‑sanction measures, port congestion, shipping‑carrier suspension, raw‑material supply crisis, government regulatory actions. Affected party shall notify counter‑party promptly. Performance timeline will be reasonably extended. If force‑majeure situation persists longer than 90 days, either party may terminate unfinished order without compensation liability except returning pre‑payment for goods not yet manufactured.

9. Confidentiality

‑ Both parties shall keep confidential all non‑public commercial information, technical drawings, custom‑project parameters, pricing information obtained during business cooperation. Confidential obligation survives contract termination for 5 years. ‑ Wainew shall not disclose Buyer’s custom‑project technical data to third‑parties without Buyer’s written consent.

10. Export Control

Buyer acknowledges that our dry‑ice production and blasting equipment are subject to Chinese export‑control regulations. Buyer shall not re‑export, resell or transfer purchased Wainew equipment to jurisdictions restricted under Chinese export‑control rules. Buyer is responsible for complying with import‑control laws of destination country.

11. Governing Law and Dispute Resolution

‑ These Terms and any sales contracts shall be governed and construed under the substantive laws of People’s Republic of China, excluding conflict‑of‑law rules. ‑ Any dispute arising out of website use, quotation or equipment sales shall first be resolved by friendly negotiation. If negotiation fails, disputes shall be submitted to Xiamen Arbitration Commission for arbitration in accordance with its then‑effective arbitration rules. Arbitration award shall be final and binding upon both parties. Arbitration language shall be English or Chinese.

12. Severability

If any single clause within these Terms is found invalid or unenforceable by competent arbitration body or court, the remaining clauses shall remain in full legal force and effect.

13. Amendments

Wainew reserves right to update these Terms and Conditions. New revised version will be published on https://wainew.com/terms‑conditions page with updated effective date. Continued inquiry and order activity after revision publication constitutes acceptance of updated Terms. For individual signed sales contracts, signed contract text shall prevail over website‑published Terms in case of conflict.

14. Contact Information

Xiamen Wainew Intelligent Technology Co.,Ltd. Factory Address: Block B, 1st Floor, Innovation & Entrepreneurship Incubation Park, No. 98 Shitou Road, Maxiang Sub‑district, Xiang’an District, Xiamen, Fujian 361101, P.R.China Email: info@wainew.com Tel: +86 138 2524 7017

Customized Solutions
Custom dry‑ice machine for your actual production requirements.
Full‑set Technical Files
Complete manuals, installation guides and parameter specifications.
Online Support 24/7
Round‑the‑clock technical consultation and remote diagnosis.
On‑site Service
Optional on‑site commissioning & operator training by our experienced engineers.